Effective Date: February 6, 2020
Last Updated: March 1, 2025
At Tipi Horse Connects, we are committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services. We value the trust you place in us and are dedicated to handling your information with transparency and care.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Such as your name, email address, phone number, and mailing address when you contact us, sign up for our newsletter, or register for programs.
- Non-Personal Information: Including browser type, device information, pages visited, and time spent on the site via cookies and analytics tools.
- Sensitive Information: Only with your explicit consent, and when required for specific programs or support services.
2. How We Use Your Information
We use the information we collect for purposes including:
- Communicating with you about services, updates, and opportunities
- Registering you for events or programs
- Improving our website and user experience
- Fulfilling legal or regulatory obligations
We do not sell, rent, or trade your personal information.
3. Sharing Your Information
We may share your information only under the following circumstances:
- With trusted service providers who help us operate our website and deliver services, under strict confidentiality agreements
- When required by law or legal process
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Withdraw consent (where applicable)
- Request deletion of your personal information
Please contact us using the details below to exercise any of these rights.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings, though this may affect site functionality.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before sharing personal information.
9. Formal Complaint Process
If you have concerns or questions regarding your privacy or how your personal information is handled, we have a formal complaint process in place.
To file a complaint:
- Initial Contact
Please email your concern to: info@tipihorse.com - Or send a written complaint to:
Privacy Officer
Tipi Horse Connects
225 Kivikoski Road, Thunder Bay, ON P7G 2J5 - Acknowledgement
Your complaint will be acknowledged within 5 business days of receipt. - Investigation
Our Privacy Officer will conduct a thorough investigation and may contact you for further information. This process typically takes 15–30 business days. - Resolution
You will be provided with a written response outlining the findings and any actions taken. If you are unsatisfied with the resolution, you may escalate the complaint to the appropriate privacy commissioner or regulator in your jurisdiction.
We are committed to resolving all privacy concerns in a fair, respectful, and timely manner.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Tipi Horse Connects – Privacy Officer
Email: info@tipihorse.com
Phone:807-343-9321
Mailing Address: Tipi Horse Connects, 225 Kivikoski Road, Thunder Bay, ON P7G 2J5
We may update this Privacy Policy from time to time.